Payment & Refund Policy

W.ie Payment and Refund Policy

Business listings

Business-listing fees are normally paid in advance.

Because listings are purchased for commercial purposes, business customers do not normally receive a consumer cooling-off period.

W.ie’s voluntary policy is:

Before work begins: full refund.
After editorial work begins: refund less the reasonable value of work completed.
After the listing is published: no refund for a change of mind.
If W.ie declines the listing before publication: full refund.
If W.ie materially fails to provide the purchased service: an appropriate remedy, which may include correction, additional service, a partial refund or a full refund depending on the circumstances.

Event listings

Full refund if W.ie declines the event before publication.
No refund for an organiser cancellation after promotion has begun.
W.ie may transfer a listing to a replacement date at its discretion.

Duplicate or incorrect payments

Duplicate payments or clear payment errors will be refunded once verified.

Payment processing

Refunds will normally be made through the original payment method where possible. Banking and payment-provider processing periods are outside W.ie’s direct control.

VAT

No VAT is currently charged because W.ie is not presently VAT registered. This may change in the future. Any VAT applicable to a future order will be displayed before payment.

Consumer purchases

Should W.ie later sell goods, gift cards or services directly to individual consumers, separate consumer terms and statutory cancellation information must be added.

Consumers purchasing many services online generally have a 14-day cancellation period, although the position can change once performance begins with the consumer’s express request and acknowledgement. UK and Irish consumer protections should not be copied into a business-listing contract indiscriminately.